Welcome to the Refund Policy of Shraddha Digital, located at 1st Floor Shop No.109 Lokhandwala Market, Kamnath Road Mangrol, Dist Junagadh 362225
This Refund Policy governs the refund process for products and services provided by Shraddha Digital. We are committed to providing our customers with high-quality products and services and strive to ensure their satisfaction with their purchases. However, we understand that there may be instances where you may need to request a refund. This Policy outlines our procedures for handling refund requests, eligibility criteria, and other relevant information to facilitate a smooth and transparent refund process.
To be eligible for a refund, you must meet certain criteria as outlined below:
Product or Service Eligibility: Refunds are available for certain products or services only. The eligibility criteria for each product or service may vary, and specific terms and conditions may apply. Please refer to the terms of use, terms of service, or product/service-specific terms and conditions for detailed information about refund eligibility.
Refund Request Deadline: Refund requests must be submitted within a specified timeframe from the date of purchase or transaction. The deadline for refund requests may vary depending on the product or service purchased. Please refer to the terms and conditions applicable to your purchase for information about the refund request deadline.
Proof of Purchase: To request a refund, you must provide proof of purchase or transaction details, including but not limited to order confirmation number, transaction ID, or account information. Failure to provide sufficient proof of purchase may result in the denial of your refund request.
Reason for Refund: You must provide a valid reason for your refund request, such as product defects, service disruptions, or dissatisfaction with the product or service. Refund requests based on frivolous or unsubstantiated reasons may be denied.
If you believe you are eligible for a refund and wish to request one, please follow the steps outlined below:
Contact Customer Support: To initiate a refund request, please contact our customer support team via email, phone, or live chat. Please provide detailed information about the reason for your refund request, including any relevant documentation to support your claim.
Review of Refund Request: Upon receiving your refund request, our customer support team will review the information provided and determine your eligibility for a refund based on the criteria outlined in this Policy and the terms and conditions applicable to your purchase.
Communication: We may communicate with you throughout the refund process to request additional information, provide updates on the status of your refund request, or seek clarification on certain matters.
Refund Decision: Refund decisions are made at our discretion based on the information provided and the eligibility criteria outlined in this Policy and the applicable terms and conditions. If your refund request is approved, we will process the refund using the original payment method used for the purchase or transaction.
Refunds may be issued under various scenarios, including but not limited to the following:
Product Defects or Malfunctions: If you encounter issues with a product or service due to defects or malfunctions that render it unusable or significantly impair its functionality, you may be eligible for a refund. Service Disruptions or Downtime: If you experience service disruptions or downtime that prevent you from accessing or using a service, you may be eligible for a refund for the period of disruption or downtime. Cancellation of Subscription or Membership: If you cancel a subscription or membership within the specified cancellation period and meet the eligibility criteria for a refund, you may be entitled to a refund of any fees or charges paid for the unused portion of the subscription or membership.
Certain products or services may be non-refundable or subject to specific refund terms and conditions. These may include, but are not limited to, the following:
Digital Products or Services: Digital products or services that have been ccessed,
downloaded, or used may be non-refundable.
Subscription Fees or Recurring Payments: Subscription fees or recurring
payments for on going services may be non-refundable or subject to
specific cancellation terms.
Fees or Charges for Third-Party Services: Fees or charges incurred for
third-party services or transactions facilitated through our platform may be
non-refundable or subject to the refund policies of the respective third
parties.
Please review the terms and conditions applicable to the product or service
you purchased for information about refund eligibility and any non-refundable items
In some cases, refunds may be reversed or cancelled, such as:
(a)Fraudulent Activity: If we suspect fraudulent activity or unauthorized use
of our products or services in connection with a refund request, we reserve
the right to reverse or cancel the refund and take appropriate action to
investigate and prevent further fraudulent activity.
(b)Breach of Terms and Conditions: If you breach any of the terms and
conditions applicable to your purchase, including but not limited to misuse
of our products or services, we reserve the right to reverse or cancel the
refund at our discretion.
Refunds will be issued in the same currency and at the same exchange rate as the original purchase or transaction, unless otherwise specified or required by applicable law.
Refunds will be processed within a reasonable timeframe following the approval of your refund request. Processing times may vary depending on factors such as the payment method used for the purchase or transaction and the processing times of your financial institution.
If you disagree with the outcome of your refund request or believe that your refund request was unfairly denied, you may contact our customer support team to discuss your concerns and seek resolution. We are committed to addressing customer feedback and resolving disputes in a fair and timely manner.
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting the revised version on our website or mobile application. We encourage you to review this Policy periodically for any updates.
f you have any questions about this Refund Policy or need assistance with a refund request, please contact our customer support team a info@shraddhadigital.com or +91 8511727313 . Our dedicated team is here to assist you and ensure your satisfaction with our products and services.
